Can’t get your Trace subscription to work? Here’s what to do!

Did your subscription stop working all of the sudden and you can’t access your Pro features? Below are a few steps to get your subscription working!

Special Note: If you just downloaded Trace on a new device, you can follow the instructions HERE to get it working! Also, this will work for your Morpholio BOARD subscription too!

Drawings by Rodrigo Cavazos.

01. Check Your Subscription in the App Store

You MUST be using the same iTunes account that you originally purchased Trace with for this to work! You can check it HERE. If you don’t see Trace listed, check to make sure you are signed into the correct Apple ID account. If you see Trace listed, move the next step!

02. Restore Subscription

If you do see your subscription, open the app and tap “Restore Subscription” when the Subscription Store pops up. Then restart your device.

03. Still not working?

If you still don’t have access to your subscription features, you’ll have to delete and install the app to reset your connection to the App Store. YOU MUST BACK UP YOUR PROJECTS BEFORE DELETING THE APP. ALL PROJECTS WILL BE LOST IF YOU DO NOT EXPORT THEM FIRST!

03a. Manually Back Up Your Projects

From the Trace projects page, tap “Select” to enter into edit mode.

03b. Pick Your Projects

Select the projects that you want to export. Note that you can export all the files in a folder, but you CANNOT export folders entirely.

03c. Back Up Your Projects

Tap “Export” to AirDrop to another device, save to your cloud storage, or email them out. When you’re finished simply hit “Done.” It’s that easy!

04. Delete Trace and Install

AFTER YOU BACK UP ALL YOUR PROJECTS, delete the Trace app. Then reinstall it from the App Store. When the Subscription Store pops up, tap “Restore Subscription” when the Subscription Store pops up and you should be all set!.

Still have questions? Contact us HERE.

Learn more about Morpholio Trace.

Download Morpholio Trace for your iPad or iPhone.